Something I’ve noticed a lot lately is that there appears to be a lot of people who appear so rushed and busy that they forget to be nice. I especially notice it on the Tube in the mornings – I get stepped on and banged up against multiple times a morning and very rarely does the person take the ~5 seconds to turn and apologise.

I think that courtesy, politeness and niceness is a vanishing art and it saddens me. Taking 5 or 10 seconds to turn and apologise to the person you’ve just stepped on is not going to impair your ability to get where you need to go. Similarly, taking 5 seconds to acknowledge said apology with a smile and nod is not going to make you late.

Instead doing these things will improve your day. I always feel more positive and upbeat if I smile a lot. Not to the point of freakishness, but even a single smile in the morning on the way to work improves the journey.

And it’s the same at work. If you take the seconds to smile you’re contributing to a pleasant working environment, whilst also making yourself feel better. If you’re interrupted, make the effort to not be visibly annoyed and instead be pleasant to the person interrupting you. It is possible to be pleasant whilst also pointing out that you’re terribly busy.

We’re all terribly busy these days. But taking a few extra seconds here and there for pleasantries and courtesy makes everything that little bit more worthwhile.

Working in a law firm there will come a time when you are asked to do research that goes against your personal morals. Law firms have the potential to deal with controversial issues, that you may personally find uncomfortable.  These could be religious, environmental, personal/human rights issues or even just situations or topics that you don’t necessarily disagree with but find uncomfortable anyway.

Hopefully, this is something that you’ll only experience very rarely.  But how to deal with it when it does happen?

I’ve been pretty lucky in my career that I’ve been able to mostly avoid this happening. But ever since the first time it did, I’ve been aware that it might happen to me again. The first time I was able to avoid asking too many questions about why a particular piece of research was needed, and only had to do a very superficial job.  Next time, I might not be so lucky so I thought I’d brainstorm a few ways of dealing with it.

1.  Pass it on to a colleague. This is not so useful if you are in a one person library, or the sole researcher. But there is the possibility that one of your coworkers may not feel as strongly about an issue as you do.
2. Stand up and say something to the person who requested it. This probably isn’t a very good option, but you could at least make your feelings known. If you’re lucky, the requester might be someone who’s willing to pass the research onto a trainee, or even do it themselves. This does have the potential of backfiring unfortunately but could gain you respect as someone who stands up for what they believe in even if in the end you end up doing the research anyway.
3. Say nothing and do the research. This rankles with me, but if option one fails, this is the option I think I’d be most likely to go with unfortunately.  I don’t personally think I have the confidence yet to stand up to someone and say that no I’m not doing that piece of research.

And then I come to a screeching halt. So, is this something that any of you have had to deal with? And if so, what was your strategy?

I’ve been filled with a terrible ennui for the last few weeks, not just for blogging, but for pretty much everything work related. It’s been really frustrating me – I don’t like to be apathetic and grumpy about work all the time – and I couldn’t work out what was up. And then I thought about it a bit more, and realised that not only is it the end of the year, but I’ve also been at MPOW for a year now. It’s not the biggest milestone ever, but it’s enough that it’s been causing me to look back on the year and dwell on all the things I hadn’t achieved. Which is completely the wrong way to go about it.

So, in an attempt to spruce up my spirts, and try and get some perspective on the past year, I’ve been thinking about about what I’ve achieved this year, and what I’m thankful for (too late for Thanksgiving, I know, but as I don’t celebrate it anyway, I figure that any time is a good time to remember to be thankful).

This has been a good year for me – I have a lot to be proud of. I’ve achieved things that I didn’t think I would have, I started writing this blog, I’ve done awesome things at my work and for my career that I’m really happy about, I’ve learned things and changed things and been happy, and all in all I don’t really have very much to complain about.

Despite this, it’s really hard for me not to hit that wall at the end of the year though. It’s just in my nature. And it seems to be the time where everyone becomes frustrated and disgruntled, looking for changes that just haven’t happened. I’m trying to keep the good things in front of me, but it’s very hard not to focus on all of the things that I haven’t achieved, that haven’t been done yet, and that don’t look set to change anytime soon.

So how to keep my head above the water? Well, I’ve been reading lots of great and inspirational blogs – not library blogs, but career oriented blogs, mostly aimed at millennials/gen-y workers and the angst associated with it (a bit self-indulgent, I know, but educational and motivating at the same time). I’d recommend Modite, Employee Evolution, and Brazen Careerist (even when I want to yell at her for being difficult) as gen-y aimed blogs that help keep me focused on my goals, whilst also helping me be oriented as a young but (relatively) ambitious worker in an industry that it’s (relatively) difficult to be ambitious in. And blogs like Web Worker Daily, and ProBlogger Daily help my motivation to blog and be proactive – I don’t really want to blog as a career, but they make it sound so appealing! Surrounding myself with these positive examples really does help, even though it doesn’t seem like it some days.

How about you all? This time of year get you down? Any tips to share on beating that mid-winter, year-end ennui?

Following on from my earlier post about image and perception, I’ve been thinking a lot about how we perceive ourselves in the profession, and how others perceive us from outside it.

But first, an anecdote. Last week I went to the dentist and it set me to thinking. I have a good dentist, professional and skilled, and snarky, in the way that the best dentists seemed to be. And he was oh so very cranky at me for not looking after my teeth as well as he thought I should – amazed and annoyed that I wouldn’t spend the time to floss three times a day. And it occurred to me that, being so embedded in his profession, so caught up in what he does everyday, that he had forgotten what it was like to be on the other side. It wouldn’t occur to him that his patients might value their time differently, and not want to dedicate a half hour a day to their teeth, or that they might not know the best and most effective ways of brushing and flossing. As a professional in his field, dealing with these issues every day, they are of the utmost importance to him, and he couldn’t imagine anyone else feeling otherwise.

I can’t help but think that in the library profession, particularly within law firms, that we tend to be blinkered in the same way. Dealing with our work everyday, we can’t help but value it very highly. And we should value it – we’re providing a professional service to the users in our firms. But I just don’t think our users value it as much as we do. And not just in the general, ‘oh those silly lawyers, they don’t know half the work we do for them’ kind of way, but in a more tangible way, I don’t think that our work is as immediately important as we would like to think it is. So much of what we provide, particularly in the way of raw data, needs to be filtered and refined in some way – usually by an overworked PSL or trainee – into something more relevant for the fee-earners. Whilst we have the skills to find the information, and provide somewhat of a refined product, we generally don’t have the skills to interpret it, nor the place within fee-earning departments to have the knowledge of exactly what is needed and when. What we provide is important, yes, but it’s often a raw product, and not the end in itself.

I think that much of our frustrations within firms stems from this – it’s not that the lawyers don’t value what we do for them, but that they often don’t know what we do for them. Our research and work feeds into many aspects of the firms information flows, but the source of this information is rarely acknowledged. Our information arrives in their inboxes or on their desks seamlessly or silently, and they, understandably, don’t really know the work that went into getting it there. And most lawyers, unless they have had a lot of experience with a good librarian, won’t know what we can offer and what skills we have. They will hold faint memories of librarians from their university days, or maybe from their days as a trainee, not knowing that we can give them much more. They don’t know, and they wouldn’t even think to ask – it’s just not within their sphere of interest. They feel that they need to know the details of what we do as much as they need to know exactly what their finance or IT or HR departments do.

Buried in our work, and knowing it’s value so completely ourselves, we complain that people don’t value us, but don’t spend a lot of time thinking about why that might be. We need to step into the minds of our users and think about how they gain their perception of the library. What do we do for them that they can see? That they can’t see? Where does the information that we provide flow throughout the organisation? What can we do to make our presence more visible and more valued? What can we do to educate people in the services that we provide? When do we need to step back and realise that what we’re providing isn’t as important or valued as we think? And what are we going to do about it?

How do you all feel about this? Do you think that we are placing an unrealistic expectation on our users to value us? Or do you think that your firm or organisation values your service as much as you would like?

I swear I’ll get around to writing a post about the BIALL conference (no, really, I promise!), but other things have cropped up, and have led me in other directions. And one of the issues that I’ve been thinking about a lot lately, particularly on the back of the conference, has been that of the public perception of librarians.

Now I know that everyone likes to talk about this a lot, with the ‘oh, but no one understands us and everyone thinks we’re just glasses-wearing, shushing, school-marms in tweed’. Which, arguably, is still the public perception to an extent. (Oh the joys of telling people that you’re enrolling to do your masters in librarianship! The rolled eyes! the confused glances! the requests for private shushing sessions in the stacks! Laugh a minute, I can tell you) But there’s another issue in this whole image malarky that really irks me. And that’s that only public librarians exist. In the public eye there is only one way to be a librarian, and that is in a public library. Well, maybe university librarians at a pinch, but only the one’s that sit on the reference desk, not any of the ones that work behind the scenes. And public librarians, well, I don’t think they represent the profession as a whole. They do a good and valuable and important job, and one that I wouldn’t do for love nor money, but they only represent one facet of a profession that has so many different aspects.

I’m curious to watch Hollywood Librarian when it gets a more general release, but I am kinda disappointed that (as far as I can tell) the only side of the industry that’s being represented are public librarians. Which is not to say that public librarians aren’t important, nor that it’s not a good place to start changing public perceptions (where better to start than with what people already know). But just that it’s a bit frustrating to realise that it’ll be a long time coming before there’s any sort of public recognition of the work that the many kinds of special librarians do. Corporate librarians and medical librarians and one person librarians and legal librarians and all of those myriad information professional jobs that don’t come with the word ‘librarian’ tacked onto the end. I can’t help but think that it’s terribly important to not just modernise our image, but to broaden it (I didn’t even know that special librarians of any kind existed until I started my masters). How are we meant to meet changing needs, and tackle emerging problems, in all disciplines and areas, when all people see us capable of is running an (admittedly very modern and progressive) public library service?

I think that changing the perception of librarians and information professionals in any way can only be a good thing (hey, it might even help get us higher wages one day!), but I think changing the perceptions of the whole of the profession can only be a good thing as well. And I think that it has to come from within. I hate that when we introduce ourselves to people (and I know we mostly do this – I frequently do, and then kick myself later) we sort of cringe and say, terribly apologetically, ‘Oh, i’m a law librarian’. You can almost hear the tacit ‘sorry’ tacked onto the end. As if that’s not a good enough response! (hey, we could be introducing ourselves as a lawyer! far more cringe-worthy I’m sure). We have all this rhetoric about being proud of what we do, and standing up for the profession, and we talk the talk amongst ourselves, but put us in front of an outsider and we apologise for ourselves every time we discuss it. And this has a knock-on effect in everything we do (you think a managing partner is going to pay attention to your department if you can’t even believe in yourself? I don’t think so). There is such a broad scope of information professional roles out there, and I’d like to see librarians (information professionals!) not just embracing them, but advertising them. Promoting ourselves and our skills. Letting people know that we exist, that we do a highly skilled and kick-arse job, and that they should know about us!

Now, I’m not proposing any answers here, as I don’t have any to give. I don’t know what to do about it. What do you all think? How do you represent the profession? Do you cringe and apologise? What do you think we should be doing to try and broaden the perceived definition of librarian?

Ryan Healy had an interesting post last week on Brazen Careerist about work-life balance and independence. The general gist of it being that when we were in university we were taught (in theory) how to manage our own time – no one was making you go to class or study or party or sleep, or any of the things that needed to be done. It was up to the individual to produce the results at the end of the day. And if you didn’t hand your assignment in, or missed a valuable tidbit of info cause you didn’t go to class? Pretty much your own fault.

However, for some reason, within the corporate environment, it’s like we’re back in high school again. Have to be in at a certain time, couldn’t possibly leave twenty minutes early, need to be doing certain tasks at given times – the independence to choose our own tasks and own best ways of working has been taken away from us. There is a move though, towards a better way of working – what he refers to as the Results Oriented Work Environment – where it is not the hours that we are in front of our computers that are important, but the results that we turn in at the end of the day.

This is a really popular issue, particularly in the States, where this kind of flexible working (particularly for information workers) has really taken off.

Now, whilst I don’t agree with quite everything he’s saying (I don’t think it would be refreshing to not be able to distinguish at all between my working and non-working time – I like being able to turn off some of the time), I do think that work-life balance is something that is often overlooked within our sector. Unfortunately, though, we are fundamentally a customer service industry – someone needs to be here to man the reference desks and circulate journals and do all those other hands on jobs that need to be done.

In theory there’s no reason why I couldn’t work the reference desk from at home (even if it only was for a day or a morning a week). Most, if not all, of the resources I need are available online – I don’t need to be in the physical library space to answer queries. Indeed, as an information worker, I could be anywhere to do the majority of the tasks for my job. It would be nice just to have that flexibility. I don’t think a nine-to-five day is the best answer for me personally, and the way I best work – I’d love to have the option to time-shift and work an eleven-to-eight day, or work from home a few days a week. But most of my job works better with me being in the office – it’s good to have face time with our users, sometimes you just need that hard copy text, and our work is not so autonomous and web-based that we can get away with not being in at all.

Sadly though, I just don’t think that flexi-work in this kind of way is really practical for the library environment. As much as I’d like to work a time-shifted day, my lawyers are in the office from nine to five (well, give or take), so that’s when I need to be there too. And someone needs to be here to do all those physical tasks that need to be done. It’s great to see that other professional areas are taking up this idea, and that there is progressively being a move away from the traditional nine-to-five. It just isn’t something that is really practical for the library sector just yet (well, at least not for the corporate library sector, anyway). Or is it? Anyone out there with flexible working arrangements, teleworking, anything like that? I’d love to know how it works for you (even if it is just to wish and dream that I could do it too!)

I recently read a really interesting post from Michelle at A Wandering Eyre, discussing the generational shift in attitudes from people below a certain age, to those above it. It was good to hear someone else articulate it – how frustrating it is to be young and skilled and motivated and wanting to make a difference in your workplace, only to be told that you haven’t been there long enough, that you needed to ‘pay your dues’.

We no longer live in an environment where you work at the same job for most of your working life. I enjoy my current workplace, and I still can’t see myself staying here much beyond three years or so. I’ll want to move on, expand my skill set, meet new people, and continue to grow, both as a person and professionally. But I see it time and again, both in places I have worked, and those of my friends, that the new ideas they put forward (if they are even given the voice to do so) are not seen as valuable – they are discussed and sidelined, or simply ignored. I admit that I am spoiled where I work now – I’m given the freedom to find projects that are meaningful to me, and am given the scope to present ideas that I think will change my workplace for the better. But most people of my age group are not.

It was one of the things that frustrated me most whilst I was studying my MLS. I was being given these skills, and all these wonderful, challenging, exciting ideas were filling my head. And then I was told that I couldn’t use them. Maybe, maybe, in ten, fifteen, twenty years time, when I had the experience and was the manager of my own library, maybe then I could think about making changes. And one of the things I enjoy most about the biblioblogosphere (although I do hate that word!) is that it has given us a space to voice these changes we want to make, and see them happen. (The success of programs such as Five weeks to a social library is testament to that).

I think it’s different, as well, working within the legal environment. I think that the culture here (well, within the libraries anyway) is a lot more dynamic – there’s an awful lot of job churn as people move on to different firms with different interests or more pay or whatever. However, I also think that (comparatively to, say, an academic library) there is a lot less scope for creating large change within the legal library. Lawyers don’t want to change – and when you have to present your ideas to partners who scarcely even know what you do half the time, it can be hard to make interesting changes. The library just isn’t as well valued as we would like it to be. And I don’t think that’s necessarily a generational issue, just a cultural one.

But I do know that I won’t wait around the ten or fifteen years to make a change. I’ll be forging my own path, choosing where I want to go, taking the rope instead of waiting for the ladder.

What do you all think? Do you think there is still scope for a culture that asks us to ‘pay our dues’? Or is it time to move onto a new way of thinking about our career paths and where our jobs will take us?

ETA: Reading all the comments on Michelle’s original post, and some of the posts in response to it, I wanted to clarify that this certainly isn’t just a generational issue, but much more of attitude issue. I know that there are younger people who don’t want to make changes as much as there are older people who are just as progressive as we youths like to think we are. And I know this isn’t a simple issue – not all ideas for change are good or valuable or viable, and they should be considered thoughtfully within the context of your organisation. But it is about making sure that change does happen, whether that change comes from the bottom or the top.

I was reading Real Lawyers Have Blogs on blogging policies for companies. As he says, most companies now do have (or should have) internet and email use policies, and it’s not a terribly far leap from there to a blogging policy. I do wonder, though, about how this would be implemented.

I’m of two minds at the moment about internet and email policies – though there is a ‘best practice’ notional idea of what should be allowed and what shouldn’t, what actually is and isn’t allowed is a completely different thing. Across the law firms that I have worked at, and through talking to friends at other firms, I have encountered a wide range of policies, from seemingly complete freedom to install programs, chat, email, browse and generally do what you like, to middling policies that restrict ‘inappropriate’ sites and don’t allow installation of programs or chat protocols, but do allow pretty much anything else, to the highly draconian, no personal emails at all through work channels, no webmail access, and severely restricted internet access.

Email and internet use at work is a tricky thing. You don’t want your employees wasting their time when they could be being productive, but on the other hand, it is by now unreasonable to assume that all internet use is friviolous. I feel more productive, and certainly more relaxed at work, when I have the freedom to check my RSS feeds, and my ebay auctions, my webmail and my bank account. Indeed, I feel that internet use is so closely woven into many peoples lives now, that it is more productive to allow them some freedom of internet use. It seems, to an extent, to come down to how much trust an employer has in its employees, and how an emplyees time is perceived – whether your workplace feels that it owns all of your working hours, or whether you are trusted to be able to monitor your own productivity and workflows.

However, mostly, issues between employee and employer don’t crop up until it becomes a major issue – massive loss of productivity through internet use, malicious emails or attachments that break the server, and blogs that harm the reputation of the company. These are, obviously, not the ideal, and should be dealt with appropriately.

I do worry that there may be more cases such as the one that Real Lawyers cites, from Hegarty Solicitors where and employee caught updating a blog at work “was disciplined and told that if they continued to write the blog at work they may be later dismissed.” (and no, I’m not going to mention how much of this post was written whilst at work – can’t be getting myself in trouble now).

Blogging, like all other internet activities, is by no means inherently bad. Indeed, not even all work-related blogging is harmful. Employees can blog, even from work, without harming their productivity, endangering the IT infrastructure of their workplace, or slandering their work. And I very much hope that when employers come to write policies that include the use of blogs, that they realise this. It will be a very sad day indeed if a workplace decides to ban Blogger (or WordPress, or Facebook, or Myspace, or Livejournal, or whatever), because they perceive all blogging to be harmful.